bdkt1's Privacy Policy — Your Information Is Our Responsibility

bdkt1 is a trusted online gaming and sports betting platform in Bangladesh. We believe that protecting our users' privacy is a fundamental responsibility. This Privacy Policy ("Policy") applies to bdkt1's website, applications, and all related services.

This policy tells you — what information we collect, how that information is used, who it may be shared with, and what steps we take to protect your information. By using any bdkt1 service, you are considered to have accepted the terms of this policy.

You must be at least 21 years old to use our platform. bdkt1 does not knowingly collect information from minors. If we become aware that information from a minor has been collected, it will be deleted immediately.

bdkt1 only collects information that is necessary to provide our services, manage accounts, and meet legal obligations. The categories of information collected are listed below:

Personal Identity Information

• Full name and date of birth (for age verification)
• National ID number or passport number (for account verification)
• Address (house, district, and division)
• Email address and mobile number

Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay, or bank account number)
• Transaction history — records of deposits and withdrawals
• Wallet balance and bonus credit information

Note — bdkt1 never stores your full bank card number or PIN. Payment information is stored in encrypted form.

Technical & Usage Information

• IP address and device identity (device ID, OS version)
• Browser type and language settings
• Login time, session length, and page navigation data
• Information collected through cookies and similar tracking technologies
• Gaming history and betting activity data

Communication Information

• Records of inquiries and complaints made through live chat and email
• Information provided in surveys or feedback forms

bdkt1 uses the collected information for the following purposes:

Service Delivery & Account Management

Personal information is essential for creating, verifying, and managing your account. It is used to ensure login security, process payments, and manage wallet transactions.

Fraud Prevention & Security

bdkt1 uses both automated and manual monitoring methods to prevent fraudulent activity, account hacking, and money laundering. You will be notified if unusual activity is detected.

Meeting Legal Obligations

Certain information must be retained for a specified period to comply with applicable laws and regulations. Information is also verified as part of the KYC (Know Your Customer) process.

Customer Service Improvement

We use the history of our interactions with you to improve the quality of support. The bdkt1 support team provides assistance 24/7 in both Bengali and English via live chat and email.

Personalized Experience

By analyzing your preferred game categories, betting habits, and platform usage patterns, bdkt1 presents more relevant content and offers for you. However, this information is never sold to third-party advertisers.

bdkt1 never sells your personal information to third parties. However, information may be shared on a limited basis in specific circumstances:

Service Provider Partners

Payment gateways (bKash, Nagad, Rocket, Upay, and authorized banks), game software providers, and technology service providers receive limited access to only the minimum information necessary to fulfill their responsibilities. All such partners are contractually bound to uphold our privacy standards.

Legal Authorities

In the case of a court order, a lawful request from a law enforcement agency, or any other legal obligation, bdkt1 will be required to provide necessary information. Where possible, you will be notified in advance in such cases.

Business Restructuring

In the event of a change in bdkt1's ownership, merger, or acquisition, user information may be transferred. Users will be given advance notice in such cases.

bdkt1 follows industry-standard security practices to protect your information. The key elements of our security framework are described below:

SSL Encryption

SSL/TLS encryption is used on our website and applications. As a result, all information transmitted between your browser and our servers is secured and cannot be read by third parties.

Data Encryption & Storage Security

Sensitive information stored on servers — such as passwords and payment details — is protected by advanced encryption algorithms. Passwords are never stored in plain readable form.

Access Control

Access to bdkt1's systems is strictly controlled. Only authorized staff can access information required to carry out their specific duties. All access activity is logged and regularly audited.

Security Monitoring

Continuous security monitoring is active across our systems. Alerts are triggered automatically and necessary action is taken as soon as unusual logins or suspicious activity are detected.

However, due to the inherent limitations of the internet, no system can guarantee 100% security. Caution on your end is also important — use a strong password, do not share your password with anyone, and notify us immediately if you notice anything suspicious.

bdkt1 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security. The platform cannot function properly without these.
• Functional Cookies: Used to remember your language preference, game settings, and other personalized preferences.
• Analytics Cookies: Collect anonymous statistics to understand which sections of the platform are used most.

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some platform functionality.

bdkt1 retains your information only for as long as necessary or as required by legal obligations. The key retention principles are listed below:

• Account Information: For the full duration the account is active and for the applicable legal period after closure.
• Financial Transaction Records: Retained for a specified number of years in accordance with financial regulations.
• Support Communications: For a reasonable period after a complaint is resolved.
• Analytics Data: Retained after being processed in anonymous form; personal identifiers are removed.

When the set retention period ends or the purpose of retention is fulfilled, information is securely deleted or anonymized.

As a bdkt1 user, you have the following rights regarding your own information:

Right to Access Information

You may ask what information bdkt1 has stored about you. Upon request, we will provide the information within the applicable timeframe.

Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction. Some information can be updated directly from the account profile settings; for other cases, contact the support team.

Request to Delete Information

You may request that your account and associated information be deleted. However, due to legal obligations, some information may need to be retained for a specified period, in which case complete deletion may not be possible.

Objection to Processing

You have the right to object to the processing of your information for specific purposes. For example, you may request to opt out of analytics cookies or marketing communications.

To exercise any of the above rights, contact our support team. We are committed to providing a resolution as quickly as possible.

bdkt1 strictly prohibits providing services to persons under 21 years of age. An age verification process is followed during account registration, and identity documents may be requested in suspicious cases.

If it is confirmed on our end that information from a minor has entered our system, that information will be deleted immediately and the associated account will be closed. To report such an incident, contact us at [email protected].

bdkt1 may review and update this privacy policy from time to time. The policy may be revised due to changes in the scope of services, introduction of new technologies, or changes in legal obligations.

For significant changes, you will be notified via your registered email or through a notification when logging into the platform. Continued use of the platform after any changes will be considered acceptance of the updated policy terms.

We recommend that you visit this page regularly to stay updated on the latest policy.

For any questions, requests, or complaints regarding this privacy policy, bdkt1's support team is available around the clock.

When sending a privacy-related request, please clearly state the subject — such as "Request to Delete Information" or "Request to Access Information". This will help us assist you more quickly and accurately.

bdkt1 always treats your privacy with the utmost importance. Thank you sincerely for trusting our platform.